Shipping & Return Policy

Shipping:

Shipping will be calculated at time of purchase. Orders will process within 72 buiness hours with a normal ship window between 5 to 7 business days.

Returns:

• Buyer’s remorse – You have 30 days to call for an RMA#, must be able to email proof of purchase, unit in original packaging unused and pay return shipping. Product will not be accepted without an RMA# and will be returned to customer.
• Damaged in shipping – Call for an RMA#, a replacement will be shipped to you.

This warranty runs for one year from date of purchase with proof of purchase.

This warranty covers all components of this product to be free from defects in materials and workmanship, with the exceptions listed below:

• DOES NOT COVER any loss or damage arising to the negligence operation of this outdoor cooker
• DOES NOT COVER any loss or damages arising in any way out of the use of this outdoor cooker when it has been altered, repaired by persons other than LoCo – Crazy Good Cookers, INC., or when it has been abused or misused, or used in any other way than described in the instruction manual.
• This warranty does not cover incidental and consequential damages arising in any way out of the use of this outdoor cooker. The liability of LoCo – Crazy Good Cookers, INC. is, in any event, limited to the amount of the original purchase price of this outdoor cooker, and remains in force only as long as the product remains in its original, as-built configuration. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
• DOES NOT COVER any discoloration or rust to the outdoor cooker as these occurrences are part of the outdoor cookers normal wear and tear.

If your outdoor cooker proves to be defective we will either send you a replacement part to fix your outdoor cooker or we will send you a replacement outdoor cooker with an identical or substantially equivalent outdoor cooker. This service will be performed at no charge to you.

• The appliance has been manufactured under the highest standards of quality and workmanship. We warrant to the original consumer/purchaser that all aspects of this product will be free of defects in material and workmanship for one (1) year from the date of purchase. A replacement for any defective part will be supplied free of charge for installation by the consumer. Requests for expedited shipments of warranted parts will be at the consumer’s/purchaser’s expense. Defects or damage caused by the use of other than genuine parts are not covered by this warranty.
• This warranty shall be effective from the date of purchase as shown on the purchaser’s receipt. This warranty is valid for the original consumer/purchaser only and excludes industrial, commercial or business use of the product, product damage due to shipment or failure which results from alteration, product abuse or product misuse whether performed by a contractor, service company or consumer. We will not be responsible for labor charges and/or damage incurred in installation, repair or replacement, nor for incidental or consequential damage.

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